Here you will find the answers to the most common questions asked by our members.
If you cannot find the answer to your question below you may also contact us at [insert UTV panel info email address].
To become a member of UTV Interact, please register by filling in the form here. Membership is free of charge and you can choose to leave at any time.
In order to retrieve your sign-in information, please click "Sign In" in the menu, and then click "forgot your password/login details". Type in your registered email address and your username and password will be sent to you by email.
You can change your details by signing into your account. Click "Sign in" in the menu to sign in to your account. If you wish to change your email address you can send us an email at firstname.lastname@example.org.
The information you provide in your profile will help us determine which surveys will be sent to you.
You may terminate your membership whenever you wish. In order to do so, you can "Sign in" and tick the "unregister" box. Please note that it is not possible to withdraw any eventual rewards you may have in your account after you terminate it.
By signing in to your account, you will be able to check your balance at any time.
The reward you receive varies with the length of the survey. You need to complete a survey in order to receive your reward.
In order to withdraw your rewards, you must sign into your account and click at the option "my balance". Once your balance has reached INR 100, you will see the option and instructions for withdrawal.
The maximum number of surveys you receive will depend on what you have specified in your account settings. You can choose to receive a maximum of 1-6 surveys per month. You will not receive any more surveys than you have requested, however you may not always receive the maximum amount as surveys may target a specific group and as such you may be not be eligible for all of them.
For all surveys a link will be sent to the email address you have registered with us. The survey will then open up in a separate window, and you can start and finish the survey at any time that is convenient for you.
A survey is closed once it has obtained the required number of answers. Once a survey is closed, no new respondents will be able to answer it.
From experience, we know that everybody is not always able to answer all the surveys they receive. For instance, some people might be on holiday or just don't have the time. Therefore, we must always send the survey to slightly more people than we need.
Some surveys are directed to specific target groups. These surveys will start by posing some screen-out questions, which will determine whether you belong to the target group or not. If you don't belong to the target group, you won't be able to continue answering or complete the survey.
All your answers will be treated with confidentiality and will never be linked back to you personally. You are always anonymous in the surveys, and all the answers you provide will be summarised across all other obtained answers.
Your personal details will be treated according to the Data Protection Laws and will not be handed to or shared with any external source.