FAQ

Here you will find the answers to the most common questions asked by our members.

If you cannot find the answer to your question below you may also contact us at [insert UTV panel info email address].

Membership

1. How do I become a member of UTV Interact?

You can register by clicking here. Your user name and email have to be unique. It is not permitted to register several different e-mail addresses in the panel.

2. How do I receive my username/password?

You can get your log in information sent to you by clicking "UTV Interact login" on the menu and filling out your e-mail address under "Forgot your login details (Username, Password)?"

3. How can I change my personal information?

You can change your information by logging in to your personal page that can be reached via the "UTV Interact login" on the menu bar. This information is used to determine which surveys are to be sent to you as well as to which account the reward is to be paid. If you want to change you’re registered e-mail address in UTV Interact, please send an email to us at utvinteract@nepa.in.

4. How do I end my membership in UTV Interact?

You can end your membership in UTV Interact whenever you want. Simply log in to your panel account via "UTV Interact login" on the menu bar, and click on the button "Deregister". You can also send an email to us on utvinteract@nepa.in and we will help you with the deregistering. If you deregister while you still have money left in your account, you will lose this money.

Rewards

5. What is my balance? How can I see how much money I have earned?

By logging in to your panel account via "UTV Interact login" on the menu you can check your balance and your transfers.

6. How much money do I get for completing a survey?

The reward varies depending on the survey length. You have to fully complete a survey to receive the reward.

7. How do I request transfers/payments?

Log in to your panel account that you can access via "UTV Interact log in" on this homepage. Click "My balance" and follow the directions shown on your screen.

8. My money has not arrived - why?

From the moment you request to transfer money from your account, it can take some time before the transfer is actually executed. This could be due to several other transfers being queued for execution. However, you can always see the status of your transfer on your personal page.

9. How can I use the money I have earned?

You can choose to use your rewards as BIG Cinemas vouchers or as Flipkart vouchers. Please read more here.

Surveys

10. How many surveys will I be invited to?

The number of surveys you receive will vary depending on what personal settings you have and how many surveys are currently available. Under the tab "My personal information" in your personal account you can choose the maximum number of surveys that you would like to receive per month. Simply log in to your panel account via "UTV Interact login" on the menu and go in to the tab "My personal information".

11. How do I participate in surveys?

You will get surveys sent to you via e-mail with a link that you click on to get to the survey. The survey will open in a separate window and you can then start the survey, the survey has to be finish within three hours for you to receive you incentive reward.

12. When I click on the link, it says the survey is closed/finished. What does that mean?

From experience we know that not everyone has time or opportunity to participate in all the surveys we send out. For instance, someone might be on vacation and cannot participate in a specific survey. The survey is therefore sent to a large number of people and it is closed when a desired number of participants have been reached. Thereafter, no more panelists can participate in the survey. If you cannot take part, it means we already have the number of participants we are looking for.

13. Why do I sometimes only get to answer a few questions? What is screen out?

Certain surveys are looking for the answers of a certain target group and are thus initiated with a number of questions (screen out questions) to determine if you fit into the target group. If you do not fit into the desired target group, the survey will end after you have answered these questions. In other words, you never have to participate in an entire survey if you do not belong to the target group.

14. How are my answers and my personal information handled?

All answers are treated confidentially and no answers can be linked to you. You are completely anonymous in the survey and the results from the survey are only used in compiled form. Your personal details are not shared with any external parties.

MEMBERS
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